How does RightMessage identify HubSpot contacts on my website?+
RightMessage reads HubSpot's tracking cookie (hubspotutk) when visitors land on your site. If they are an existing contact in your HubSpot CRM, their contact properties become immediately available for personalization. This works automatically when someone clicks through from a HubSpot email or has previously submitted a form.
Can I personalize based on HubSpot lifecycle stages?+
Yes. Lifecycle stage is a contact property that RightMessage reads in real-time. You can create different experiences for Subscribers, Leads, MQLs, SQLs, Opportunities, and Customers. Show demo CTAs to qualified leads while customers see account management options.
What HubSpot contact properties can I use for personalization?+
RightMessage can read any contact property in your HubSpot CRM, including standard properties like firstname, company, industry, and lifecycle stage, plus any custom properties you have created. If it exists in HubSpot, you can use it to personalize your website.
Will RightMessage data sync back to my HubSpot CRM?+
Yes. When visitors complete quizzes or surveys, RightMessage writes their responses back to HubSpot as contact properties. This data then appears in your CRM and can trigger workflows, update lead scores, or feed into your reporting.
Can I personalize for contacts in specific HubSpot lists?+
Yes. RightMessage reads both static and active list memberships from HubSpot. You can create personalization rules that target contacts in specific lists, or combine list membership with contact properties for more precise targeting.
How is RightMessage different from HubSpot's built-in Smart Content?+
HubSpot Smart Content only works on pages hosted on HubSpot CMS and requires a Professional or Enterprise subscription. RightMessage works on any website, whether you use WordPress, Webflow, Squarespace, Shopify, or custom code. You get full personalization capabilities using your HubSpot CRM data without migrating your entire website to HubSpot's platform.
How does RightMessage connect to HubSpot?+
RightMessage connects to HubSpot through a secure API integration. In your RightMessage settings, select HubSpot as your email platform and authorize the connection. RightMessage will automatically import your tags, lists, and contact properties. The setup takes about 2 minutes.
What HubSpot data can I use for personalization?+
You can personalize based on any data in HubSpot: tags, contact properties, lists, and subscriber status. Use this data to show different headlines, CTAs, testimonials, images, and entire content sections based on who's visiting your website.
Can I sync survey and quiz responses back to HubSpot?+
Yes. RightMessage syncs bidirectionally with HubSpot. When visitors answer quiz or survey questions, their responses are automatically saved to HubSpot as tags and/or contact properties. This lets you use that data in your email sequences and automations.
How do I hide opt-in forms for existing HubSpot contacts?+
RightMessage automatically identifies returning HubSpot contacts when they click links in your emails. You can create segments that exclude contacts and hide opt-in forms from them. You can also show upgrade paths or different CTAs to existing contacts instead.
Does RightMessage work with my existing HubSpot tags and automations?+
Absolutely. RightMessage imports all your existing HubSpot tags and contact properties. You can immediately start personalizing your website based on data you've already collected. No need to start from scratch or migrate anything.
Need detailed setup instructions? Read our
HubSpot integration guide →