How does RightMessage identify Encharge contacts on my website?+
Unlike some platforms, Encharge does not automatically append subscriber IDs to email links. You need to add the merge tag ?rm_en={{person.email}} to your email links manually. When a contact clicks that link, RightMessage identifies them and loads their Encharge data for personalization.
What Encharge data can I use to personalize my website?+
RightMessage syncs tags and person fields from Encharge in real-time. This includes any custom person fields you have created, like plan_type, company_size, industry, or trial_status. You can personalize headlines, CTAs, testimonials, and entire page sections based on this data.
Can RightMessage update person fields in Encharge automatically?+
Yes. When visitors complete quizzes, surveys, or click specific CTAs on your website, RightMessage can write those values back to Encharge as person fields. This works bidirectionally, so your Encharge flows can trigger based on website behavior data.
Will my Encharge flows still trigger when RightMessage updates person fields?+
Absolutely. Person field updates from RightMessage work exactly like any other field change in Encharge. You can use these updates as triggers for flows, apply tags conditionally, or branch your automation logic based on the new field values.
How do I personalize my pricing page for trial users vs. paying customers?+
Sync your customer status to an Encharge person field like 'plan_type' from your app. RightMessage reads this field and lets you show trial users conversion-focused messaging, paying customers upgrade options, and anonymous visitors social proof and lead capture forms.
How does RightMessage connect to Encharge?+
RightMessage connects to Encharge through a secure API integration. In your RightMessage settings, select Encharge as your email platform and authorize the connection. RightMessage will automatically import your tags, segments, and person fields. The setup takes about 2 minutes.
What Encharge data can I use for personalization?+
You can personalize based on any data in Encharge: tags, person fields, segments, and subscriber status. Use this data to show different headlines, CTAs, testimonials, images, and entire content sections based on who's visiting your website.
Can I sync survey and quiz responses back to Encharge?+
Yes. RightMessage syncs bidirectionally with Encharge. When visitors answer quiz or survey questions, their responses are automatically saved to Encharge as tags and/or person fields. This lets you use that data in your email sequences and automations.
How do I hide opt-in forms for existing Encharge people?+
RightMessage automatically identifies returning Encharge people when they click links in your emails. You can create segments that exclude people and hide opt-in forms from them. You can also show upgrade paths or different CTAs to existing people instead.
Does RightMessage work with my existing Encharge tags and automations?+
Absolutely. RightMessage imports all your existing Encharge tags and person fields. You can immediately start personalizing your website based on data you've already collected. No need to start from scratch or migrate anything.