How does RightMessage identify Keap contacts on my website?+
Add ?rm_isoft=~Contact.Id~ to URLs in your Keap emails. Keap automatically replaces ~Contact.Id~ with each recipient's contact ID. When contacts click through, RightMessage identifies them and pulls their tags and custom fields. The parameter is stripped before sharing to protect contact privacy.
What Keap data can I use for website personalization?+
RightMessage reads tags, custom fields, and native fields like first name and last name from Keap. You can personalize based on tag categories that indicate service interest, lead status, or customer tier. Custom fields let you segment by any data you collect, including dropdown selections, radio buttons, and text fields.
How do I display Keap contact data on my website?+
Use merge tags like {{ infusionsoft.customFields.field_name }} for custom fields or {{ infusionsoft.nativeFields.firstName }} for native fields. The field_name should be lowercase with underscores replacing spaces. You can also display the contact email with {{ infusionsoft.email }}.
Can RightMessage apply and remove Keap tags?+
Yes. RightMessage can both apply and remove tags in Keap. When visitors complete a quiz or survey, tags are applied to track their interests. When they convert or move through your funnel, you can update their tag assignments. This keeps your Keap contact records synced with website behavior.
How do Keap tag categories work with RightMessage?+
Keap organizes tags into categories for better management. RightMessage displays tags with their category as 'Category -> Tag Name'. You can use tags from any category to segment visitors and personalize content. This makes it easy to organize your segmentation strategy around service types, lead stages, or customer tiers.
How does RightMessage connect to Keap?+
RightMessage connects to Keap through a secure API integration. In your RightMessage settings, select Keap as your email platform and authorize the connection. RightMessage will automatically import your tags, lists, and custom fields. The setup takes about 2 minutes.
What Keap data can I use for personalization?+
You can personalize based on any data in Keap: tags, custom fields, lists, and subscriber status. Use this data to show different headlines, CTAs, testimonials, images, and entire content sections based on who's visiting your website.
Can I sync survey and quiz responses back to Keap?+
Yes. RightMessage syncs bidirectionally with Keap. When visitors answer quiz or survey questions, their responses are automatically saved to Keap as tags and/or custom fields. This lets you use that data in your email sequences and automations.
How do I hide opt-in forms for existing Keap contacts?+
Yes, for the contacts RightMessage has identified. When a subscriber clicks a link in one of your Keap emails, RightMessage can recognize them, provided Keap's link setup includes the identifying parameter. Submitting a form on your site identifies someone too. From then on, return visits in that same browser can hide the opt-in and show something more useful instead. Someone on your list who hasn't been identified in that browser yet still sees the opt-in.
Does RightMessage work with my existing Keap tags and automations?+
Absolutely. RightMessage imports all your existing Keap tags and custom fields. You can immediately start personalizing your website based on data you've already collected. No need to start from scratch or migrate anything.
Need detailed setup instructions? Read our
Keap integration guide →