Grow your Customer.io list, segment subscribers, and personalize everything

The recommended method is to enable the _cio_id URL parameter in Customer.io workspace settings (Settings > Workspace Settings > Sending Options > URL Parameters). This automatically appends the person ID to every link in your emails. When users click through, RightMessage identifies them and pulls their attributes and segments.

Yes. RightMessage reads a person's segment membership from Customer.io and uses it for website personalization. Show different content to users in your 'trial_users' segment vs 'paying_customers' segment. Note that you can add people to manual segments through RightMessage, but automatic/data-driven segments are read-only.

RightMessage fills this gap. You can create personalized opt-in forms, quizzes, and surveys that capture leads and automatically add them to Customer.io with attributes and segment assignments. This gives you attribution tracking and seamless integration with your existing Customer.io campaigns.

Use merge tags like {{ customerio.customFields.attribute_name }} for custom attributes or {{ customerio.email }} for email addresses. Attribute names should use underscores or be single words without spaces. For example, a 'Plan Type' attribute would be referenced as {{ customerio.customFields.plan_type }}.

RightMessage reads person attributes (custom fields) and segment membership from Customer.io. You can write new attributes and add people to manual segments. This lets you enrich Customer.io profiles with website behavior data like quiz responses, content preferences, and conversion events.

RightMessage connects to Customer.io through a secure API integration. In your RightMessage settings, select Customer.io as your email platform and authorize the connection. RightMessage will automatically import your tags, segments, and custom fields. The setup takes about 2 minutes.

You can personalize based on any data in Customer.io: subscriber tags, custom fields, segments, and subscriber status. Use this data to show different headlines, CTAs, testimonials, images, and entire content sections based on who's visiting your website.

Yes. RightMessage syncs bidirectionally with Customer.io. When visitors answer quiz or survey questions, their responses are automatically saved to Customer.io as tags and/or custom fields. This lets you use that data in your email sequences and automations.

RightMessage automatically identifies returning Customer.io subscribers when they click links in your emails. You can create segments that exclude subscribers and hide opt-in forms from them. You can also show upgrade paths or different CTAs to existing subscribers instead.

Absolutely. RightMessage imports all your existing Customer.io tags and custom fields. You can immediately start personalizing your website based on data you've already collected. No need to start from scratch or migrate anything.