How does RightMessage identify Bento subscribers on my website?+
RightMessage integrates directly with the Bento JS SDK. When both scripts are installed, RightMessage can automatically identify visitors who Bento recognizes. You can also pass a bento_uuid parameter in URLs from your emails, or pass the subscriber email address in a query parameter for visitors coming from third-party forms.
What Bento data can I use for website personalization?+
RightMessage reads your subscriber's tags and field values from Bento. You can use tags to identify customers vs free subscribers, segment by product purchases, or show content based on engagement level. Fields let you personalize based on any data you collect - business type, interests, goals, and more.
How do I display Bento fields on my website?+
Use merge tags like {{ bento.customFields.field_name }} where field_name matches the key in your Bento account. For example, if you have a field with key 'business_type', reference it as {{ bento.customFields.business_type }}. You can also display the subscriber's email with {{ bento.email }}.
Does RightMessage track widget events in Bento?+
Yes. RightMessage automatically sends events to Bento when visitors interact with your widgets. This includes widget displays, dismissals, form submissions, offer clicks, and survey answers. These events appear in your Bento timeline and can trigger automations, giving you full visibility into how subscribers engage with your on-site messaging.
Can I create new Bento fields from RightMessage?+
Yes. When you set up a quiz or survey in RightMessage and configure it to sync responses to a new Bento field, RightMessage will automatically create that field in your Bento account. This makes it easy to capture zero-party data and immediately use it in both website personalization and email automation.
How does RightMessage connect to Bento?+
RightMessage connects to Bento through a secure API integration. In your RightMessage settings, select Bento as your email platform and authorize the connection. RightMessage will automatically import your tags, lists, and fields. The setup takes about 2 minutes.
What Bento data can I use for personalization?+
You can personalize based on any data in Bento: tags, fields, lists, and subscriber status. Use this data to show different headlines, CTAs, testimonials, images, and entire content sections based on who's visiting your website.
Can I sync survey and quiz responses back to Bento?+
Yes. RightMessage syncs bidirectionally with Bento. When visitors answer quiz or survey questions, their responses are automatically saved to Bento as tags and/or fields. This lets you use that data in your email sequences and automations.
How do I hide opt-in forms for existing Bento subscribers?+
RightMessage automatically identifies returning Bento subscribers when they click links in your emails. You can create segments that exclude subscribers and hide opt-in forms from them. You can also show upgrade paths or different CTAs to existing subscribers instead.
Does RightMessage work with my existing Bento tags and automations?+
Absolutely. RightMessage imports all your existing Bento tags and fields. You can immediately start personalizing your website based on data you've already collected. No need to start from scratch or migrate anything.
Need detailed setup instructions? Read our
Bento integration guide →