RightMessage

Post-purchase insight survey

Learn why customers bought, what almost held them back, and what they want next. Conversational questions that surface the insights you need to improve your sales page and follow-up sequences.

Uncover why people buy and what almost stopped them

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Flows/Post-purchase insight survey
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Questions in this template:

You can tweak any of these questions after installation.

  1. 01

    As an existing customer (thank you!), would you mind briefly letting us know how you think [PRODUCT] will complement your existing purchases?

    • INT_OTHER
    • No thanks
    • You got it
  2. 02

    How did you hear about [PRODUCT]?

    • Social media
    • Search engine
    • Recommendation from a friend or colleague
    • Comparison website
    • INT_OTHER
    • Other
  3. 03

    You mentioned that you're hoping [PRODUCT] will help you with [GOAL]. Mind sharing more about how you hope we can help you with this?

    • INT_OTHER
    • No thanks
    • Sure!
  4. 04

    Would you like us to follow up with specific advice on how to best use [PRODUCT] to achieve [GOAL]?

    • Yes
    • No
  5. 05

    Would you mind sharing a bit more about your concerns with [OBJECTION]?

    • INT_OTHER
    • No thanks
    • Sure!
  6. 06

    Was there anything that almost stopped you from buying?

    • No concerns
    • Price concerns
    • Technical requirements
    • Lack of certain features
    • Unclear information
    • INT_OTHER
    • Something else
  7. 07

    Were you considering any alternatives?

    • Competitor 1
    • Competitor 2
    • Competitor 3
    • None - this was my only consideration
    • INT_OTHER
    • Something else
  8. 08

    Why is [GOAL] so important for you?

    • Motivation 1
    • Motivation 2
    • Motivation 3
  9. 09

    Thanks for buying! So we can better serve you, what's your #1 goal in using [PRODUCT]?

    • Outcome 1
    • Outcome 2
    • Outcome 3
    • Outcome 4
    • INT_OTHER
    • Something else

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Start with the mapped flow, then keep only the questions, logic, and next steps that fit your campaign.

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