Project billing states, trials, and activation
Check your project's billing status, see what a saved card means, and find the right way to activate or renew your plan.
Updated
View as MarkdownEvery project has its own subscription, and every project starts with its own 14-day trial. Use this page to check a project's billing status and what to do next. Your login, a saved card, a trial, and permission to publish are separate things. Saving a card alone doesn't activate a subscription.
Find your billing page
| If your account uses… | Open | What's covered |
|---|---|---|
| Current per-project billing | Settings, then Billing | Each project has its own subscription. Creating another project does not include it in an existing payment. |
| Legacy account-wide billing | Your profile, then Billing & Invoices | The owner's subscription covers their projects under that account's actual limits. |
You'll need permission to manage billing to change or reactivate a subscription. If you're a collaborator without that permission, RightMessage can ask you to contact the owner or switch projects.
When each project's trial starts
| Project | When its 14-day trial starts |
|---|---|
| Your first project | When you sign up. The ordinary signup doesn't need a card. |
| Each project you add | Right after you create it. Set up billing for this project opens, you choose the plan and card, and Start 14-day trial for this project starts the trial. You aren't charged that day. |
| A project on legacy account-wide billing, or a free account | There's no separate trial. The owner's existing subscription or free account covers it, so the billing step doesn't appear. |
If a new project's billing setup didn't finish, the project has no plan yet. You can keep building in it, and publishing asks you to start its 14-day trial first.
Read your subscription status
| Status | What it means for you |
|---|---|
| Free account | The summary says the account uses the free version. This is distinct from a paid trial. |
| No plan yet, no payment method | The project's billing setup didn't finish, so its trial hasn't started. Add Payment Method can save a card, and publishing asks you to start the 14-day trial. |
| No plan yet, saved payment method | A card is on file, but the project's trial still starts when you publish. A saved card alone isn't a subscription. |
| Pending confirmed activation | You've confirmed the plan, but its invoice still needs payment. Resume activation continues that attempt. |
| Non-renewing trial | The trial ends or has ended without renewing. Enable paid renewal starts the explicit authorization process. |
| Renewing trial | The page shows the trial deadline and the plan that follows the trial. |
| Active subscription | You'll see your subscribed plan and the next billing date when available. |
| Inactive subscription | The page asks for updated billing information. The blocking screen distinguishes an ended subscription, expired trial, and payment needing attention. |
Estimated monthly visitors is a rolling 30-day average. It is not a new visitor-based charge on current per-project plans.
Cancel Plan appears only for an eligible subscription that isn't already ending, canceled, incomplete-expired, or a non-renewing trial. It opens the billing portal, not the downgrade dialog.
Billing during signup
The ordinary signup offers 14 days without a credit card. You don't need to find a card form or a three-plan chooser when this offer is shown. The default no-card selection is Scale with monthly billing when available, unless your signup already has a valid selection. Read the offer shown for your session.
Some signup links and partner offers include billing. After the password step, Next opens the available plan and payment choices.
| If you'd like to… | What to check or choose |
|---|---|
| Review a preselected plan | Check the plan, price, trial terms, and billing interval. Change opens the chooser when it's available. |
| Choose a plan | Choose Monthly billing or Yearly billing, then Grow, Scale, or Pro. Yearly billing shows a monthly equivalent and the actual yearly total. |
| Enter payment details | Use Billing information. If the secure card form fails to load, choose Retry secure payment form. |
| Finish signup | Read the terms, then click Start trial for ordinary card-based signup, or the action named by your partner offer. Complete any security or bank-authentication step. |
| Go back before submitting | Back returns to the password step. |
A partner offer can fix or change the available selection. It isn't a discount that applies to every new account. If pricing fails to load, use Retry pricing. Read a payment error before submitting again.
A no-card trial doesn't renew merely because you later save a card.
Set up billing for a project
Set up billing for this project opens right after you create a project, and again when activation is required. It shows available plan cards and Annual or Monthly, unless the offer fixes those choices.
With a saved payment method, the choices are Use saved payment method and Use a different card. Without one, the secure card form appears.
For a new project, Start 14-day trial for this project starts that project's trial once billing is confirmed. You aren't charged that day, and you can change the plan later from Billing. A blocking or submitting dialog can't be dismissed. A nonblocking dialog has Cancel.
This screen shows the plan and billing-cycle choices. The activation dialog also shows your project's payment terms and any required renewal consent.
Enable paid renewal on a fixed trial
A fixed, non-renewing trial does not become renewing when you add a card. Enabling renewal requires the checkbox that authorizes the selected project plan, amount, charge timing, and monthly or yearly recurrence until canceled.
Before the deadline, the action can be Enable paid renewal for this project. When payment is due now, it can be Pay now and activate this project. Activation doesn't start another 14-day trial.
Publishing remains a separate action. Billing confirmation does not approve or publish the current draft.
Retry an activation without paying twice
If a confirmed activation fails, RightMessage keeps the plan you confirmed.
- When Pay existing invoice securely is available, open it to pay the existing invoice.
- After paying, return to RightMessage.
- Choose Retry confirmed activation to check the payment status.
Retry billing details reloads unavailable billing choices. If the invoice link is missing, retry to retrieve it or contact billing support. Don't create another project or subscription to pay the same confirmed activation.
Check visitor usage on a legacy subscription
This example shows a free account at the legacy billing location, rather than an active usage chart.
Legacy billing can show usage across all the owner's websites. The usage section includes the billing-period start, visitors since that date, daily average, projected 30-day visitors, and a chart. Legacy project-count limits aren't limits on how many separately billed projects a current account can create.
See plan management to make changes, or billing troubleshooting if a payment still needs attention.