Change your plan, billing cycle, or payment method

You can change your plan or billing cycle in RightMessage and manage your payment details and invoices through the billing portal. Start with the subscription you want to change.

Open the right billing page

Sign in as the project owner or billing manager. If you can't manage billing as a collaborator, ask the owner to make the change.

Current billing is per project. Older accounts can have one legacy account-wide subscription. Confirm which model you're managing before choosing a plan.

1. Select the project in the top bar.
2. For per-project billing, open Settings, then Billing. For legacy account-wide billing, open Your profile, then Billing & Invoices instead.

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Project billing settings showing the free plan and actions to change plan or manage billingOriginalOriginal

The summary shows the relevant subscription state. A saved payment method is not an active subscription. If you see Resume activation or Enable paid renewal, follow project activation instead of assuming an ordinary plan change.

Choose your plan and billing cycle

1. Choose Change Plan.
2. Review the available Grow, Scale, and Pro plans, or the legacy plans offered to your account.
3. Choose Monthly or Annual when the selector is available.
4. Review the charge and the features included in your choice.
5. Select the plan you want and complete the billing confirmation shown.

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Plan selection showing Grow, Scale and Pro features with monthly and annual billing controlsOriginalOriginal

Annual prices show a monthly equivalent and a yearly total. The yearly total is the annual charge, not a monthly payment. An assigned offer can restrict the available plan or cadence. Use your actual checkout terms rather than an older screenshot or sales quote.

Downgrade your plan

A downgrade can remove features your current setup uses. Review the lost-feature list before confirming.

1. Select the lower plan.
2. Read Before you go... and the features you'll lose.
3. Choose Continue with downgrade if you want to proceed.
4. Optionally choose a reason in Quick question.
5. Choose Continue.
6. Read Confirm plan change.
7. Choose Switch to the selected tier, or Cancel.

The confirmation says the downgrade takes effect immediately and billing is prorated. The alternative Accept Offer - Contact Support opens an email about the displayed retention offer. It doesn't apply a discount automatically.

Update payment details or find invoices

1. From the billing page, choose Manage Billing. A project with no plan yet and no saved card shows Add Payment Method instead.
2. Review the portal page. Some accounts open a payment-method update screen rather than the full billing portal.
3. Update payment details. If invoice history is offered, open the invoice you need there.
4. Return to RightMessage and check the billing state.

The app page does not contain an invoice table. Accounts with a fixed non-renewing trial can open a restricted portal that only updates the payment method. If the invoice you need isn't available, contact billing support. Updating a card alone doesn't authorize paid renewal for a non-renewing trial.

If a payment remains outstanding, use payment recovery. To end the subscription rather than change it, cancel the plan.