Know when your best leads are back on your site.

No. Those tools guess who an anonymous visitor is from their IP address. RightMessage names someone only after they identify themselves, for example by submitting a form or clicking an identifying link in your email. Everyone else stays anonymous: you see their location, device, where they came from, and what they viewed, but not who they are.

It can be. Your setup decides. RightMessage acts as your processor under our Data Processing Agreement. Data is processed mainly in the US, and transfers are covered by the EU standard contractual clauses and the UK addendum. Turn on Wait for cookie consent, and RightMessage stores nothing in a visitor’s browser and holds back their page activity until they accept your cookie banner. It works with TCF v2.2 banners, Google Consent Mode, or your own consent call. You’re still the controller: your privacy notice should say you connect website activity to known contacts, you need a lawful basis for it, and you handle access and erasure requests. Our support team can erase a person’s data when you ask.

A visitor becomes a known contact after an identification event: a RightMessage form or flow submission, a supported third-party form the snippet detects, an identifying link click from your marketing email, an email query parameter, or an integration-specific path such as the Intercom Messenger or Bento’s JavaScript snippet. Email Watcher, an optional setting, can also pick up emails submitted through other forms on your site. After that, the browser is remembered until cookies are cleared. A new device is recognized once it’s identified too, such as by an email-link click.

Yes. Turn on lead alerts and describe who you want to hear about in plain language. When a known contact’s visit matches, RightMessage emails your team within about half an hour, with why they matter and a suggested next step. You can also build your own: add a Webhook step to a flow that runs in the background on the pages you care about, such as pricing, and it sends the visitor’s details to an HTTPS endpoint you choose. By default, a webhook step fires once per visitor; turn that off if you want it to fire on later visits too.

Where they came from, their approximate location and device, the pages they viewed, and the personalization, offers, and questions they saw. You won’t see a name or email until they identify themselves.

Once someone is identified, their profile shows the fields, tags, and lists your connected email platform or CRM shares, where the integration supports it. Choose Sync now to read fresh data.

Yes. View site as them opens a debugger session as that identified person on their latest page, so you can check which personalization and offers they get. It isn’t available for anonymous visitors.

Yes. Through the RightMessage MCP, your assistant can search visitors, read a person’s activity timeline and profile, create lead alert rules, and read your alerts. It drafts the follow-up; you decide whether to send it.