Common questionsWhat financial planning firms usually want to know first.
RightMessage personalizes the website journey and syncs configured context. It does not replace the firm's adviser, compliance, CRM, scheduling, planning, or recordkeeping processes.
Does RightMessage replace the financial planning website, CRM, or adviser?+
No. RightMessage works with the website you already run, changes selected on-site content for configured audiences, and can sync supported context. Your CRM, adviser, scheduler, planning software, compliance process, and recordkeeping systems keep owning the records, decisions, and work they were built to handle.
How can it know what a prospective client is planning for?+
You can configure audiences using the campaign or referral that brought someone in, pages they viewed, answers they gave in a RightMessage flow, and supported data associated with a known contact. You choose the rules, the fallback experience, and which planning copy, proof, form, resource, or call to action each audience sees.
Can it ask lead-qualification questions before a consultation?+
Yes. You can ask a short set of marketer-defined questions about a prospect’s primary goal, timeframe, current relationship, and preferred next step, then route them toward an existing consultation form, scheduler, or educational guide. The firm still handles advice, fit, conflicts, identity, compliance, and client acceptance.
Does RightMessage make financial recommendations or suitability decisions?+
No. RightMessage does not give financial, investment, tax, retirement, insurance, or portfolio advice; make recommendations; determine suitability; perform KYC/AML or compliance review; or approve clients. It personalizes the on-site experience and follows marketer-configured routes.
Can different visitors see different forms, popups, proof, or resources?+
Yes. A configured audience can see different planning copy, verified proof, forms, popups, educational resources, and consultation calls to action based on campaign context, pages viewed, prior answers, and supported known-contact data. Every visitor still has a defined fallback experience.
Can known prospects and existing clients see different next steps?+
Yes, when supported lifecycle or client-status data is available. A known prospect can continue an enquiry or see a useful pre-meeting resource without repeating questions, while an existing client can see a next-review or plan-stage action instead of the generic first-visit pitch. The firm’s existing adviser and client processes stay in place.
Does it work with the firm’s existing website and supported ESP/CRM?+
Yes. RightMessage runs on the firm’s existing website and can use or sync fields, tags, lists, and other context exposed by supported ESP/CRM connections. Available identification methods and fields depend on the platform and configuration; the firm’s CRM and other record systems remain the source of truth.
How are personalized consultation/resource paths measured?+
Configure the on-site click, pageview, form submission, or custom event that represents the consultation or resource goal, then compare the personalized experience with the regular page. Use RightMessage to evaluate the configured website path and the firm’s CRM or analytics systems for downstream reporting they own.