Cancel a subscription

You can cancel your subscription through the billing portal and check exactly when it ends. Use Cancel Plan to open the cancellation flow. Deleting a project or signing out doesn't cancel billing.

Choose the subscription you want to cancel

You need the owner or billing-manager permission. Select the project first.

Current subscriptions apply to individual projects. A legacy account-wide subscription can cover several projects. Check which projects the subscription covers before canceling it.

Cancel in the billing portal

1. For per-project billing, open Settings, then Billing. For legacy account billing, open Your profile, then Billing & Invoices instead.
2. Choose Cancel Plan when it's available. This opens the billing portal's cancellation flow.
3. Review the subscription, cancellation terms, and effective date shown in the portal.
4. Confirm cancellation there if the details are correct.
5. Return to billing and check that the subscription state has updated.

Manage Billing can open only a payment-method update screen on accounts with a fixed non-renewing trial. It is not always an alternative cancellation route.

Opening the portal isn't cancellation. Keep the portal's confirmation and effective date for your records.

If you don't see Cancel Plan

The button is not shown for a non-renewing trial, a subscription already scheduled to end, a canceled subscription, or an expired incomplete subscription.

A non-renewing trial ends without renewal unless you explicitly enable a paid plan. A saved card alone does not turn renewal on. Check billing states before trying to cancel a subscription that doesn't renew.

Remove RightMessage from your site if you're finished

Cancellation isn't the Delete action in Owned Projects, and it isn't Delete Analytics Data. Don't use either destructive action as a substitute for canceling billing.

Review any site setup you no longer intend to use. When you retire RightMessage from that site, ask the website or tag-manager owner who installed the snippet to remove it.

If cancellation fails or the portal shows an unexpected subscription, follow billing troubleshooting. A support request or a closed ticket is not proof that cancellation or a refund has been completed.