29 articles
Questions and responses
Ask useful questions and manage their answers.
Articles
29 articles
Choose questions that change what you recommend
You'll choose what to ask by starting with the pages you want visitors to find. Ask a follow-up only when it changes where someone ends up.
Write questions that change the next step
You'll write a question visitors can answer without rereading, then personalize its wording using what you already know about them.
Segment visitors with survey answers
You'll use survey answers to group visitors, show them relevant next steps, and avoid asking again when you already know the answer.
Collect open-ended responses
You'll give visitors room to explain in their own words, either with a text question or an Other option alongside your answer choices.
Identify contacts with an email question
You'll collect an email address during your quiz, connect answers to the visitor's contact record, and decide how to ask for consent.
Let visitors choose multiple answers
You'll let visitors select every answer that fits, then check their segments and the values sent to your email platform.
Randomize answer order
You'll learn when to shuffle answer choices, turn randomization on, and check how the choices appear in your widget.
Questions library reference
You can find, create, and reuse questions in your library. See what the counts mean, where each question is used, and what happens when you copy or delete it.
Question wording and behavior reference
You'll find the settings for question wording, answer choices, scores, write-ins, and buttons, with what each one changes for your visitors.
Address question reference
You can collect a visitor's mailing address and save it to one CRM field or separate fields for each part.
Country question reference
You'll see how to choose which countries to offer, preselect a visitor's country, and save their answer as a country code.
Currency question reference
You can ask visitors for an amount in your chosen currency, set the accepted range, and save their answer to your email platform or CRM.
Date question reference
You'll see how to limit date choices, use the visitor's date picker, and save their answer in the right format.
Email question reference
You'll see how an email question identifies visitors, which contact actions you can use, and how consent and typo suggestions work.
Long text question reference
You can collect answers in your visitors' own words, review common themes, and save the text to your email platform or CRM.
Multiple choice question reference
You can turn answer choices into segments, choose how they appear, and use each visitor's answer to decide what to show next.
Name question reference
You'll see how to collect a full name or separate first and last names, then save them to the fields your email platform uses.
NPS question reference
You can ask how likely visitors are to recommend you, collect a score from 0 to 10, and see how RightMessage calculates your Net Promoter Score.
Number question reference
You'll see how to collect numbers, set limits and increments, and show units without changing the saved answer.
Phone number question reference
You can collect internationally formatted phone numbers and save them to your CRM. A phone answer doesn't identify the visitor or give you permission to text them.
Rating question reference
You'll see how to choose a star-rating scale, save the number someone selects, and ask a follow-up based on their rating.
Short text question reference
You'll see when to use a single-line answer, how optional questions work, and where you can save the text visitors enter.
Slider question reference
You can ask visitors to choose a number on a slider, set its range, and save the answer to your email platform or CRM.
Website question reference
You can collect a visitor's website, check its URL format, and save the address to your email platform or CRM.
Yes / No question reference
You'll see how to start with Yes and No answers, change their wording, and use their segments to choose what visitors see next.
Question answers and activity reference
You'll see how to read answer rates, NPS scores, write-in themes, and individual activity so you can understand where people answer or leave.
Filter, export, and delete responses
You'll find the answers you need, download them as a CSV, and remove selected responses you no longer want to keep.
Question design and answer sync questions
You'll get answers to common questions about what to ask, how much to ask, and how to save answers without disrupting your email follow-up.
Response reporting questions
You can find missing answers, understand why your email platform shows something different, and check what export and retention limits mean for your responses.