Troubleshooting and common questions

If you can't sign in or reach your project, you'll find the right fix for password, invitation, setup, billing, and suspension messages.

If a payment fails, your project won't activate, or you can't cancel, you'll find the next step for the message on your billing screen.

If your survey skips questions or won't restart, you'll find how to check saved answers, widget settings, and dismissal without changing things for real visitors.

If answers aren't reaching your email platform, you'll find how to check the visitor's identity, answer mappings, permissions, and failed requests.

If visitors reach the wrong branch or get stuck in your flow, use the debugger to find the decision that sent them there and fix its settings.

If visitors see your original page instead of personalized content, you'll find checks for their audience match, campaign assignment, and page elements.

If your widget is missing, keeps appearing, or gets cut off, you'll find checks for its settings, visitor data, and the page where it appears.

If your AI assistant can't connect, opens the wrong project, or returns an error, you'll find the checks to get it working with RightMessage again.

If visitors stay anonymous or their answers don't reach your CRM, you'll find how to check their identity, consent, and answer mapping.

If you can't publish or your changes haven't gone live, use the message in RightMessage to find the fix and check what's on your site.

If Righty stops or shows an error, you'll find how to check what it saved, continue the conversation, and send support the details they need.

If RightMessage isn't showing on your site, you'll find what to check for missing website data, hidden widgets, preview differences, and answers that don't sync.

If your page won't load in the visual editor, you'll find how to check its URL, clear an old copy, and investigate blocked content without weakening your site's security.