Address question reference
You can collect a visitor's mailing address and save it to one CRM field or separate fields for each part.
An Address question collects a street address, city, region, postal code, and country. You can save the complete address or map its parts to separate fields in your email platform or CRM.
When to use it
Use an address question when you need to know where to send something. WorkForge (opens in a new tab) could ask where to send a printed workshop workbook.
The fields support browser autofill. They don't look up addresses, check that an address exists, or verify that deliveries can reach it.
Settings
Field text has a Label and Placeholder for each part. Empty overrides use the defaults shown in gray.
| Part | Default label | Default placeholder |
|---|---|---|
| Street | Street address | Empty |
| City | City | Empty |
| Region | State / Region | Empty |
| Postal code | Postal code | Empty |
| Country | Country | Select a country |
The country field has the complete country list and preselects the visitor's detected country when available. Settings that pin or hide countries in a Country question don't apply here.
Required is off for a new question, so visitors can skip it. A submitted address must include street, city, and country. Region and postal code aren't mandatory, even with Required on.
See shared question settings for wording and button labels.
How answers are stored and synced
The complete answer joins the nonempty parts with commas. Structured parts remain available in response exports.
Save answers to supports One field or One field per part. A new unmapped address opens per-part mapping. You can map Street, City, Region, Postcode, and Country independently. You can't use whole-answer and per-part destinations together.
To switch a populated mapping:
- Choose One field or One field per part.
- Review Clear existing mappings?.
- Choose Switch and clear to remove the existing destinations, or Cancel to keep them.
See answer sync for identification and destination checks.
An address answer doesn't automatically create a segment or an answer branch. Use input-answer conditions to compare its stored parts. A linked form field submits with its form.
The editor preview doesn't record answers or send data to your email platform. Existing edits autosave to the draft and affect every use after publication. The Questions library reference covers creating and reusing questions.