How to update your billing and change your plan
Update your payment method
To update the credit card or payment method on file:
Go to Project Settings (click the gear icon in the sidebar)
Click the Billing tab
Click Manage Billing
You'll be taken to Stripe's billing portal where you can update your card details
When you're done in Stripe, you'll return to the RightMessage app.
RightMessage plans
RightMessage offers three plans, each designed around what you need to do with your visitor data:
Grow
For collecting data and growing your list. Includes quizzes, surveys, forms, list building tools, and basic personalization. Works with Kit, Drip, ActiveCampaign, Bento, MailerLite, Beehiiv, and Encharge.
$79/month billed annually
$99/month billed monthly
Scale
For acting on your data. Everything in Grow, plus full website personalization, A/B testing, AI email personalization, and conversion goals. Adds integrations with Klaviyo, Customer.io, GoHighLevel, Mailchimp, Keap, Ontraport, and Userlist.
$199/month billed annually
$249/month billed monthly
Pro
For teams that need more. Everything in Scale, plus priority support and advanced analytics. Adds integrations with HubSpot, Braze, Pardot, and Intercom.
$399/month billed annually
$499/month billed monthly
Annual billing saves roughly 20% and is the default option when you sign up.
How to change your plan
Go to Project Settings > Billing
Click Change Plan
Select the plan you'd like to switch to
Confirm the change
When you upgrade, Stripe automatically prorates your current billing cycle so you only pay the difference. When you downgrade, the change takes effect at the end of your current billing period.
If you downgrade to a plan that doesn't include features you're currently using (like website personalization on the Grow plan), those features will be removed from your published config at the next publish. Your draft configuration is preserved, so nothing is lost if you upgrade again later.
After any Stripe billing steps are complete, you'll be returned to the RightMessage app.
What to do if billing management doesn't open
If Stripe's billing portal can't be opened, you'll see an in-app message:
We couldn't open billing management right now. Please contact support.
This is a temporary issue with the portal connection, not a problem with your account or payment method. If you see this message, contact us and we'll get it sorted for you.
Per-site billing
Each RightMessage site (project) has its own subscription. If you manage multiple sites, each one can be on a different plan. You'll see billing options in the Project Settings for each site individually.