Righty conversations, approvals, receipts, and undo

Use this page to find your conversations, understand approval cards, and check whether you can undo a change. Righty works inside your RightMessage project. External assistants connected through MCP have a separate connection and conversation history.

Availability and opening controls

The dock has Righty and Help tabs. It isn't available during onboarding, in the public demo, or in the expired-trial blocking state. Resource permissions and plan access still apply to its actions.

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Righty assistant dock with a new conversation field and suggested project questionsOriginalOriginal

Composer and running turns

Write a message in the composer and press Enter to send it. Blank messages aren't accepted. Enter doesn't send while an input method is composing text. Shift + Enter adds a line break.

While Righty is working, Stop requests cancellation. The control changes to Stopping after this step…. Stopping doesn't undo changes Righty has already saved. Check the conversation's change cards and your current project to see what it completed.

Messages can include page-change markers, activity, clarifying questions, support case references, approvals, and change cards. A page marker shows which page Righty knew you were viewing at that point. It doesn't ask Righty to change that page.

Righty ideas, context, and supported actions

An empty conversation offers up to four Ideas drawn from the current page, selected resource, and general prompts. Defaults include What can Righty help with?, Give me a quick overview, What are the best practices here?, and Help me get started.

A suggestion starts a request with your current context. Righty can look beyond the visible page, and choosing a suggestion doesn't approve a deletion.

Righty can inspect your configuration, analytics, resource details, visitors, and provider context. It can work with flows, questions, segments, forms, offers, widgets, campaigns, goals, phrases, personalized emails, version history, and split tests. Righty gets tools relevant to the task and can discover more as needed. Its tools aren't identical to those available through external MCP connections.

Righty saves configuration changes as drafts. It can't publish them. You publish from the app after reviewing the changes.

Recent and previous conversations

An empty conversation shows up to three recent conversations. If more are available, See all opens the conversation browser. Search checks titles and summaries. Select a conversation to resume it.

The list holds at most 50 eligible conversations, with the most recently active first. It includes your conversations and eligible recommendation conversations, rather than an unlimited archive. Deleting a conversation requires confirmation, and active work can prevent deletion. Deleting the conversation doesn't undo its saved project changes.

Recommendation builds keep their linked conversation. Continue draft on the dashboard and Build with Righty on an In draft optimization both return you to that work.

Clarifying questions and approvals

When Righty needs more information, it asks a clarifying question. You can select a proposed answer or write your own, depending on the question. Answering doesn't approve a destructive action.

For recommendation builds, Righty outlines a plan and waits for your explicit approval in that conversation before it can change resources.

Deletions need separate consent through a Needs your OK card, even if you've approved the plan. The card names the action and has an action-specific confirmation button plus Cancel. The controls are disabled while confirmation is processing. Each card applies to that deletion, not future deletions.

Righty change receipts and test review

A completed change card summarizes what Righty added, updated, or removed. Show expands the individual changes. Hide changes collapses them.

A newly created draft split test can have a Review and start link. It opens the test review without starting the test or publishing project changes.

Change cards record work Righty applied. Open the affected editors and the publication review to check the saved configuration and anything else that uses it.

Undo eligibility

Undo appears only on the latest eligible change card. The server checks eligibility again when you select it. Undone confirms that the undo succeeded.

Righty needs a saved record of the original state and a current state it can safely reverse. Undo isn't available when:

• The draft changed after Righty's edit.
• A required snapshot is missing.
• Incompatible work is still running.
• The saved changes can't be safely reversed together.
• You've published or discarded the draft.

You can't undo deletions from chat. Undo also isn't a general rollback for email-platform effects, exports, or support actions.

You can undo verified, unchanged draft split-test creations. The tests must never have started or completed, and they must still match their saved creation records. If you've edited or started a test, use its test controls instead.

If Righty refuses an undo, that request doesn't undo anything. Review the current draft and affected resources before choosing how to recover. Version history can restore a saved configuration to a draft, but it doesn't reverse every external action.

Errors and support

If a lasting error appears, Righty keeps it visible with a recovery action. Note the message, read any existing change cards, and check the draft before asking Righty to repeat a change. Troubleshoot Righty covers interrupted builds and what to send support.

The Help tab includes Email our team, Check out our Help Center, How to install our MCP, Meet our agency partners, Join our affiliate program, and become a partner.

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Righty Help tab with support email, help center, product guides and partner resourcesOriginalOriginal

For a complete editing procedure, see Build and review changes with Righty. For external connections, see MCP authorization.