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Visitors and identity
Inspect a visitor's activity and profile
Find the visitor…read. Activity feed for a completed reporting day, showing example visitors, traffic sources, intent and visited pages The list shows the visitor, arrival and page details, Intent, and Last seen. If you can't find the visit, check the date…
Visitors and identity
Carry visitor context across domains
What travels with the visitor?The rm query parameter can carry: The browser's visitor ID. An available provider contact ID and provider identifier. Stored segments from answered choice questions. Eligible campaign assignments. RightMessage can include up to 128 campaign…
Troubleshooting and common questions
Test a returning visitor or restart a survey
It works for some returning visitors but not othersCompare these cases on the same page and configuration version: Visitor's saved data What to check ------------------------------ --------------------------------------------------------------------------------- No previous answers The…
Troubleshooting and common questions
Troubleshoot anonymous visitors and missing contact updates
An email answer was saved, but the visitor wasn't identifiedOpen the question's settings and check Identify the visitor, the consent settings, the contact action, and any required provider destination. See identifying contacts with an email question. An Email question can save an answer without…
Test and publish
Test your changes before and after publishing
Publish and try it as a visitor…1. Choose Exit in the debugger and confirm. 2. Start a fresh visitor session without debugger or preview parameters. 3. Follow the same entry path on your published page. 4. Check the content, widget trigger, question order, branch, final…
How RightMessage works
How visitor identification works
Identifying visitors with JavaScript…If an identity or field update is missing, follow anonymous visitor troubleshooting.
Flows
Ask returning visitors only for missing answers
Try a visitor with only some answers…use the debugger to check what RightMessage knows about your test visitor. 1. Start with fresh browser data and answer part of the flow. 2. Return in the same browser. Check that only the missing questions appear. 3. Answer the remaining…
Flow node reference
Flow data and Liquid reference
On-site visitor data pathsRightMessage builds the available visitor data from several sources. Data can be absent while it's still loading. Your connected provider appears under its runtime integration name, not a universal contact or esp object. Path What you can…
Flows
Plan your questions and branches
Help visitors find the page that fits them without asking questions you don't need. Start with the pages you'd like them to reach, then work backward to a short conversation that sends each person to the right one.
Account and project settings
Project billing states, trials, and activation
Check visitor usage on a legacy subscription…websites. The usage section includes the billing-period start, visitors since that date, daily average, projected 30-day visitors, and a chart. Legacy project-count limits aren't limits on how many separately billed projects a current…
How RightMessage works
Segments, questions, and responses
…different things based on what you know about them. You can ask a visitor a question or use information you already have, such as pages they've visited or data in your CRM. Our example business, WorkForge, might show a product comparison to…
Reports and optimization
See how your flow is doing
1. Decide what you'd like visitors to do…or click through to a page? Our example business, WorkForge, asks visitors about their team and offers a planning guide. It wants to know how many people who see the signup form submit it. Choose the matching measurement. A flow completion…
Reports and optimization
Website stats and traffic reference
Where visitors come from…Referral, Social, Paid, Email, and AI assistants. Each row shows visitors, share of all visitors, opt-in rate, and a period comparison when available. Channel opt-in rate is opt-ins divided by visitors from that channel. Someone who arrives…
Condition reference
Date conditions
Things to knowWeekday and month come from the visitor's browser clock and timezone. Equals also uses the visitor's local day. Before, After, and Between compare the saved date instants with the current time. This editor has no project-timezone selector.…
Questions and responses
Segment visitors with survey answers
…segments, then use them to change the message or recommendation each visitor gets. You don't need an email platform to segment anonymous visitors. You'll need project editing access, a flow, a widget that displays it, and the RightMessage…
Condition reference
Browser data conditions
You can target visitors using data your website already makes available in their browser, such as a plan level or a saved preference.
Flow node reference
Random Split node reference
How visitors move through itRightMessage uses a persistent random number for each visitor. It divides the number's range by the current number of groups, then follows the visitor's assigned branch. It doesn't choose a new number on every page view. With two groups,…
Questions and responses
Let visitors choose multiple answers
Let visitors choose everything that applies instead of making them pick just one answer. RightMessage can save several answer segments for the same person, then continue the flow on one shared path. You'll need editing access and a Multiple…
Changelog
November 2025 — Visitor profiles, email previews, and personalized images
Keep visitor context across your websitesVisitors can carry their saved segmentation and contact identity between domains through RightMessage offers and redirects, and between subdomains through ordinary navigation. With the same project's snippet on those pages, you can keep the…
Visitors and identity
Review high-intent visitors
Look at what the visitor didRead the Activity timeline and any recorded conversions. Then compare Segmentation, available Responses, and the provider's Data tab with the offer or follow-up you're considering. Check whether the person has already converted before…
Visitors and identity
Visitor profile tabs and data reference
Visitor rows and quick lookEach row shows Visitor, Arrived from, then, Intent, and Last seen. Arrival and page details can include recorded personalization, question, offer, or form activity. Select a visitor to open quick look. It shows their available identity,…
Troubleshooting and common questions
Fix personalized content that isn't showing
The visitor matches, but may be in holdbackCheck the campaign's activity when it's available. For a visitor in holdback, the personalized content they would have seen is labeled Would have received. Holdback deliberately leaves the campaign's original content visible. Matching an…
Visitors and identity
Identification and cross-device questions
Can Email Watcher identify visitors from external forms?…trigger. You'll find this optional setting under General, in Visitor Identification. It starts off. It captures a valid email when someone leaves a field or presses Enter, which can happen before they submit the form. It ignores…
How RightMessage works
Visitors, responses, segments, and contact fields
You can use someone's answers to personalize your website before you know their email address. Once you identify them, you can also send eligible saved answers to your email platform. Recording an answer and updating a contact are separate…
Visitors and identity
Identify visitors from website forms
Use Email Watcher only if it fits your forms…inferred email unchanged. Warning Don't enable Email Watcher where visitors enter another person's email, such as a gift recipient's or colleague's address. It can mistake that address for the visitor's identity. Entering an email doesn't…