RightMessage Edge: personalization without the flicker

The (ugly) way to fix The Flash

The usual workaround has been to hide either the entire page or the content being personalized until the script doing the personalization or split testing loads. This is how most of our competitors handle it, and it's what we've recommended since we first introduced our personalization product in 2018.

This has two big drawbacks:

• If you hide the entire page, visitors are stuck staring at a blank page until the script loads and runs.
• If you hide just the elements you're personalizing, you need to add a custom CSS class to those elements. That has to be done in your CMS or on your server, which sort of defeats the whole "use our editor to personalize your site's content, no code updates required!" goal.

We wanted to find a better way to do this. And we had pretty strict requirements:

• It had to be "one and done", like adding our JavaScript to a site's header once.
• It had to be really, really fast.
• Visitors should have zero idea that any content is being changed for them.

Introducing: RightMessage Edge

We use Cloudflare at RightMessage for everything from serving each customer's compiled JavaScript snippet to hosting our marketing website and managing our DNS. They're a great platform, and it's no surprise that so many companies are switching to them to manage their web stack.

Cloudflare has a product called Workers, which lets you modify a page before the visitor's browser gets it. This work happens on the edge, between your server and the browser.

By combining a Cloudflare Worker with our new open-source edge package, RightMessage customers can now deliver true "flicker-free" personalization.

Here's how this works:

1. When you publish changes in RightMessage, any personalization campaigns and rules you've defined get packaged up in a way that your Worker can quickly parse.
2. Whenever a page loads on your site, your Worker references that package and checks whether the current visitor (and the URL they're visiting, query string parameters, and so on) matches any of your personalization campaigns.
3. When matched, the Worker will transform the content before it's sent to the visitor's browser.

We decided not to add the latency (and, frankly, risk) of looking up contact data from a connected email platform or CRM in the Worker. The page itself would be held up waiting on your email platform or CRM, which is a horrible idea.

However, once the first page loads, the regular RightMessage script looks up the visitor in your CRM, and the segments your visitors match into get cached in a cookie the Worker can read. This way, on later page views, the Worker can personalize using your CRM-based segments too.

It's pretty magical when you see it in action.

When you move around the RightMessage website now, content specific to your business type shows up immediately with zero delay. It really does make it seem like our site was made for SaaS companies (assuming, of course, that you told us you're a SaaS company!)

How to set this up

Note: This only works if Cloudflare manages your domain. There's no way to run a Cloudflare Worker in front of your site otherwise.

1. Head over to the edge-cloudflare repo on GitHub and click the "Deploy to Cloudflare" button.
2. Set your RightMessage project ID and a route that covers your site, like example.com/*.
3. Keep the normal RightMessage script on your pages.

You’ll need Cloudflare’s Workers Paid plan, which is $5 a month. To check that it’s working, look for an x-rm-edge: applied response header in your browser’s developer tools.

If your website is built with Next.js: install @rightmessage/next and follow the README. One limit: Next.js and Vercel middleware can’t rewrite the page, so campaigns built in our visual editor still apply in the browser unless Cloudflare sits in front of your site.

It’s open source

The code between your visitors and your page shouldn’t be a black box, so we published it under the MIT license: the core engine, the Cloudflare Worker, and the Next.js package. rightmessage.com runs on the same code. Issues and pull requests are welcome, and security reports can be sent to hello@rightmessage.com.

Already a customer? Once you've set up the above, all you need to do is republish your project. New to RightMessage? Start a trial and see what personalizing your site looks like without the flicker.