---
title: "Troubleshooting and common questions"
description: "Trace a missing result to the first failing step."
canonical: "https://rightmessage.com/help/topics/troubleshooting"
---

# Troubleshooting and common questions

Trace a missing result to the first failing step.

## Articles

- [Recover account, invitation, or project access](https://rightmessage.com/help/troubleshoot-account-access.md) — If you can't sign in or reach your project, you'll find the right fix for password, invitation, setup, billing, and suspension messages.
- [Resolve a payment or cancellation problem](https://rightmessage.com/help/troubleshoot-billing.md) — If a payment fails, your project won't activate, or you can't cancel, you'll find the next step for the message on your billing screen.
- [Test a returning visitor or restart a survey](https://rightmessage.com/help/why-isn-t-my-survey-or-quiz-starting-from-the-beginning-when-i-load-it-again.md) — If your survey skips questions or won't restart, you'll find how to check saved answers, widget settings, and dismissal without changing things for real visitors.
- [Troubleshoot a connected integration that does not sync](https://rightmessage.com/help/troubleshoot-contact-sync.md) — If answers aren't reaching your email platform, you'll find how to check the visitor's identity, answer mappings, permissions, and failed requests.
- [Troubleshoot a flow that takes the wrong path](https://rightmessage.com/help/troubleshoot-flow-routing.md) — If visitors reach the wrong branch or get stuck in your flow, use the debugger to find the decision that sent them there and fix its settings.
- [Fix personalized content that isn't showing](https://rightmessage.com/help/troubleshoot-personalization.md) — If visitors see your original page instead of personalized content, you'll find checks for their audience match, campaign assignment, and page elements.
- [Fix a widget that doesn't appear or is cut off](https://rightmessage.com/help/troubleshoot-widget-display.md) — If your widget is missing, keeps appearing, or gets cut off, you'll find checks for its settings, visitor data, and the page where it appears.
- [Fix your AI assistant's connection to RightMessage](https://rightmessage.com/help/troubleshoot-mcp.md) — If your AI assistant can't connect, opens the wrong project, or returns an error, you'll find the checks to get it working with RightMessage again.
- [Troubleshoot anonymous visitors and missing contact updates](https://rightmessage.com/help/why-visitors-appear-as-anonymous-in-your-people-feed.md) — If visitors stay anonymous or their answers don't reach your CRM, you'll find how to check their identity, consent, and answer mapping.
- [Fix a publishing problem](https://rightmessage.com/help/troubleshoot-publishing.md) — If you can't publish or your changes haven't gone live, use the message in RightMessage to find the fix and check what's on your site.
- [Troubleshoot Righty and collect a support report](https://rightmessage.com/help/troubleshoot-righty.md) — If Righty stops or shows an error, you'll find how to check what it saved, continue the conversation, and send support the details they need.
- [Troubleshoot snippet installation and missing widgets](https://rightmessage.com/help/common-set-up-issues.md) — If RightMessage isn't showing on your site, you'll find what to check for missing website data, hidden widgets, preview differences, and answers that don't sync.