---
title: "Questions and responses"
description: "Ask useful questions and manage their answers."
canonical: "https://rightmessage.com/help/topics/questions"
---

# Questions and responses

Ask useful questions and manage their answers.

## Articles

- [Choose questions that change what you recommend](https://rightmessage.com/help/choose-useful-questions.md) — You'll choose what to ask by starting with the pages you want visitors to find. Ask a follow-up only when it changes where someone ends up.
- [Write questions that change the next step](https://rightmessage.com/help/best-practices-for-question-wording.md) — You'll write a question visitors can answer without rereading, then personalize its wording using what you already know about them.
- [Segment visitors with survey answers](https://rightmessage.com/help/how-to-segment-visitors-with-flow-surveys.md) — You'll use survey answers to group visitors, show them relevant next steps, and avoid asking again when you already know the answer.
- [Collect open-ended responses](https://rightmessage.com/help/how-to-capture-open-ended-responses-along-with-some-best-practices.md) — You'll give visitors room to explain in their own words, either with a text question or an Other option alongside your answer choices.
- [Fill other questions from a text answer](https://rightmessage.com/help/fill-other-questions-from-a-text-answer.md) — You'll let one open question answer your choice questions too, so visitors can explain in their own words and still land in the right segments.
- [Identify contacts with an email question](https://rightmessage.com/help/email-questions-and-consent.md) — You'll collect an email address during your quiz, connect answers to the visitor's contact record, and decide how to ask for consent.
- [Let visitors choose multiple answers](https://rightmessage.com/help/how-to-use-multi-select-questions.md) — You'll let visitors select every answer that fits, then check their segments and the values sent to your email platform.
- [Randomize answer order](https://rightmessage.com/help/should-you-randomize-your-answer-options.md) — You'll learn when to shuffle answer choices, turn randomization on, and check how the choices appear in your widget.
- [Questions library reference](https://rightmessage.com/help/question-library-reference.md) — You can find, create, and reuse questions in your library. See what the counts mean, where each question is used, and what happens when you copy or delete it.
- [Question wording and behavior reference](https://rightmessage.com/help/question-settings-reference.md) — You'll find the settings for question wording, answer choices, scores, write-ins, and buttons, with what each one changes for your visitors.
- [Address question reference](https://rightmessage.com/help/question-type-address.md) — You can collect a visitor's mailing address and save it to one CRM field or separate fields for each part.
- [Country question reference](https://rightmessage.com/help/question-type-country.md) — You'll see how to choose which countries to offer, preselect a visitor's country, and save their answer as a country code.
- [Currency question reference](https://rightmessage.com/help/question-type-currency.md) — You can ask visitors for an amount in your chosen currency, set the accepted range, and save their answer to your email platform or CRM.
- [Date question reference](https://rightmessage.com/help/question-type-date.md) — You'll see how to limit date choices, use the visitor's date picker, and save their answer in the right format.
- [Email question reference](https://rightmessage.com/help/question-type-email.md) — You'll see how an email question identifies visitors, which contact actions you can use, and how consent and typo suggestions work.
- [Long text question reference](https://rightmessage.com/help/question-type-long-text.md) — You can collect answers in your visitors' own words, review common themes, and save the text to your email platform or CRM.
- [Multiple choice question reference](https://rightmessage.com/help/question-type-multiple-choice.md) — You can turn answer choices into segments, choose how they appear, and use each visitor's answer to decide what to show next.
- [Name question reference](https://rightmessage.com/help/question-type-name.md) — You'll see how to collect a full name or separate first and last names, then save them to the fields your email platform uses.
- [NPS question reference](https://rightmessage.com/help/question-type-nps.md) — You can ask how likely visitors are to recommend you, collect a score from 0 to 10, and see how RightMessage calculates your Net Promoter Score.
- [Number question reference](https://rightmessage.com/help/question-type-number.md) — You'll see how to collect numbers, set limits and increments, and show units without changing the saved answer.
- [Phone number question reference](https://rightmessage.com/help/question-type-phone.md) — You can collect internationally formatted phone numbers and save them to your CRM. A phone answer doesn't identify the visitor or give you permission to text them.
- [Rating question reference](https://rightmessage.com/help/question-type-rating.md) — You'll see how to choose a star-rating scale, save the number someone selects, and ask a follow-up based on their rating.
- [Short text question reference](https://rightmessage.com/help/question-type-short-text.md) — You'll see when to use a single-line answer, how optional questions work, and where you can save the text visitors enter.
- [Slider question reference](https://rightmessage.com/help/question-type-slider.md) — You can ask visitors to choose a number on a slider, set its range, and save the answer to your email platform or CRM.
- [Website question reference](https://rightmessage.com/help/question-type-website.md) — You can collect a visitor's website, check its URL format, and save the address to your email platform or CRM.
- [Yes / No question reference](https://rightmessage.com/help/question-type-yes-no.md) — You'll see how to start with Yes and No answers, change their wording, and use their segments to choose what visitors see next.
- [Question answers and activity reference](https://rightmessage.com/help/question-results-and-activity.md) — You'll see how to read answer rates, NPS scores, write-in themes, and individual activity so you can understand where people answer or leave.
- [Filter, export, and delete responses](https://rightmessage.com/help/manage-and-export-responses.md) — You'll find the answers you need, download them as a CSV, and remove selected responses you no longer want to keep.
- [Question design and answer sync questions](https://rightmessage.com/help/question-design-and-sync-faq.md) — You'll get answers to common questions about what to ask, how much to ask, and how to save answers without disrupting your email follow-up.
- [Response reporting questions](https://rightmessage.com/help/response-reporting-faq.md) — You can find missing answers, understand why your email platform shows something different, and check what export and retention limits mean for your responses.