# Sign in or reset your password

Get back into your RightMessage account with your email and password, or use a reset email to choose a new password.

Sign in to open your RightMessage projects. If you've forgotten your password, you can choose a new one through the email address on your account. You'll need access to that inbox.

## Sign in to your account

1. Open [the sign-in page](https://app.rightmessage.com/login).
2. Enter **Email address** and **Password**.
3. Choose **Sign in**.

![RightMessage sign-in form with the Reset your password link highlighted](https://rightmessage.com/help/screens/account-login.light.webp)

If you've just accepted a project invitation with an existing account, sign in when prompted. An invitation doesn't change your account's password.

## Ask for a password reset

1. Choose **Reset your password** on the sign-in page.
2. Enter your account's **Email address**.
3. Choose **Reset Password**.

![Password reset request form with an example email address and Reset Password button](https://rightmessage.com/help/screens/verify-account-forgot-password.light.webp)

The confirmation says you'll get an email if the address is in the system. It doesn't reveal whether an account exists for an email address.

## Choose your new password

1. Open the reset email and follow its complete link.
2. Enter **New Password** and repeat it in **Confirm New Password**.
3. Choose **Change Password**.

![Password recovery form with a read-only example email, New Password, Confirm New Password, and Change Password](https://rightmessage.com/help/screens/verify-account-reset-password.light.webp)

You can't edit the email field on this form. If the link is missing its email or token, RightMessage takes you back to the reset-request page.

After the change succeeds, you'll return to sign-in. Enter your email and new password to open your account.

## If you still can't get in

Check your spam folder and the spelling of your account email. If an old reset link fails, request a new one.

If you no longer have access to the inbox, contact [support](mailto:support@rightmessage.com) rather than opening another paid account.

A password reset doesn't clear a billing block or a suspension. See [account access troubleshooting](https://rightmessage.com/help/troubleshoot-account-access). If you're already signed in and know your current password, change it in [Personal & Password](https://rightmessage.com/help/updating-your-profile).