# Question wording and behavior reference

You'll find the settings for question wording, answer choices, scores, write-ins, and buttons, with what each one changes for your visitors.

Available on the Grow, Scale, and Pro plans.

Use these settings to change what you ask and how visitors answer. You'll find the same editor in a question's **Setup** tab and in a flow's Question drawer. A shared question has one configuration, so published edits change every place that uses it.

## Write the question and name it for your team

**What do you want to ask?** is the question visitors see. **Description** adds optional supporting rich text. You can turn selected text into a personalized phrase, then use **Preview variations** to see combinations of the referenced groups. The fallback supplies wording for visitors without a matching segment. See [write and preview personalized questions](https://rightmessage.com/help/best-practices-for-question-wording).

![League Games question editor containing two personalized phrases and Preview variations for eighteen combinations](https://rightmessage.com/help/screens/segmentation-personalized-question.light.webp)

**Internal name** is required. Your team sees it in pickers and reports, while visitors see the question wording. If the name is blank, Righty can derive it from question wording you've committed in the editor. It won't replace a name you've entered.

## Choose how answers appear

| To show choices as…                      | Choose                                                                                  |
| ---------------------------------------- | --------------------------------------------------------------------------------------- |
| Buttons that advance after one selection | **Buttons**, the default for new Multiple choice and Yes / No questions.                |
| Radio buttons that wait for Next         | **Radio**. Multiple-answer mode uses checkboxes instead.                                |
| Images for each answer                   | **Images**. You can choose an image for each answer. **Hide answer labels** starts off. |
| A dropdown                               | **Dropdown**. Single answers only. It's disabled while multiple answers are on.         |

The widget affects how answers appear. A Bar uses a dropdown for single-answer **Buttons** or **Images** questions. **Radio** and multiple-answer questions keep their own controls. Check the intended widget as well as the question-editor preview.

## Edit answer choices, conditions, and scores

**Add answer** creates an ordinary answer. Rich-text labels control what visitors see, and drag handles change the saved order. **Delete answer** removes a choice after you confirm. Before removing an answer people already use, review its branches and mappings.

**Edit answer conditions** opens **Conditions for answer**. These rules decide who sees the choice. Without restrictions, everyone sees it. Hiding an answer doesn't assign it to anyone. Use [Auto-Segment rules](https://rightmessage.com/help/how-to-segment-visitors-with-flow-surveys#use-known-information-before-asking) to assign answers automatically.

In a flow editor, **Edit answer scores** opens **Scores for answer**. Choose an existing score name or enter a new one beside **Modify score**, then set the amount. Positive amounts add points and negative amounts subtract them. The initial row has a blank name and an amount of 0, so it has no effect.

**Add another score** adds a blank row with an amount of 0. Delete controls appear when there's more than one row. To disable the last score change, clear its name or set its amount to 0. One answer can change several named scores. See [score and route a quiz](https://rightmessage.com/help/score-and-route-a-quiz) to use the totals.

## Allow multiple answers or shuffle their order

**Allow multiple answers** starts off. When it's on, visitors select their answers and click Next. Turning it on removes per-answer branching in every affected flow. The editor warns when this would change branching flows. **Dropdown** switches to **Buttons**, while **Radio** stays selected and shows checkboxes.

**Randomize answer order** starts off. Eligible ordinary answers shuffle once for each flow instance on a pageview. Their order stays the same while that instance updates on the page. A new pageview can produce a different order, but answers don't reshuffle after every interaction.

The built-in Other answer stays where you put it. Ordinary answers also stay in place when their labels match `Other`, `Something else`, `None of these`, `None of the above`, or `INT_OTHER`, regardless of capitalization. Translated labels and other wording aren't automatically recognized as special choices.

Shuffling changes the display order, not an answer's segment, mapped value, or branch. It doesn't create an A/B test or guarantee a better response rate.

![Multiple choice settings with multiple answers, an inline Other write-in, and random answer order enabled](https://rightmessage.com/help/screens/questions-choice-behavior.light.webp)

## Let visitors write in another answer

**Add an "Other" write-in** starts off. You can drag its special answer row, but it doesn't have an ordinary answer's condition or delete button. Turn the setting off to remove it.

For a single-answer question, Other opens a follow-up. **Label** controls the choice wording. **Answer box** selects **Short text** or **Long text**. **Follow-up prompt**, **Placeholder**, and the button-label override control the next screen. With **Radio**, visitors click Next after selecting Other to open the follow-up.

For multiple answers, the write-in appears inline. Selecting Other requires text, and visitors can combine it with ordinary choices.

**Save write-ins to** selects a separate custom field when an email platform is connected. Don't use the same destination for the structured answer and its write-in. Some platforms limit synced text, including limits around 254 characters. RightMessage's full response and the value your platform accepts are separate records. Keeping the full response doesn't guarantee indefinite retention.

## Make an input required and set button labels

**Required** controls whether visitors can skip an input question. New Email and Phone number questions are required. Other new input types start optional. Choice questions don't have this setting.

**Button labels** opens the per-question Next override and, for optional inputs, the Skip override. Without an override, the question uses the widget's labels. The reset control restores those inherited labels.

An Other follow-up uses its own Next override first, then its parent question's override, then the widget label. These overrides belong to the shared question, not just the flow you're editing. Standalone Rating and NPS questions advance on selection, so a Next label doesn't add a confirmation step.

## Find settings for a particular question type

Each input type has its own settings and validation. The [question library reference](https://rightmessage.com/help/question-library-reference) links all 16 types. Input mappings let you choose a compatible native or custom field. Name and Address can map their parts separately. Choice questions have a separate **Sync** tab.

A running question A/B test locks wording, answers, display, behavior, and **Auto-Segment**. The editor shows the lock. You can still edit sync, the internal name, and the flows that ask the question, but Email contact actions stay locked. See [split-testing questions and offers](https://rightmessage.com/help/split-testing-questions-and-offers).

The question-editor preview doesn't record responses, identify visitors, or update your email platform. Follow [testing guidance](https://rightmessage.com/help/best-practices-for-testing) to check your question on your site.