# Needs attention checks and actions

You'll see what each dashboard warning means, where to go to fix it, and how to bring back a warning you've ignored.

Use **Needs attention** on the **Dashboard** to find problems with tracking, flows, and email-platform updates. Each check points you to the affected items so you can investigate. It covers the checks below, not every possible website problem.

![Needs attention status showing that there are no outstanding issues](https://rightmessage.com/help/screens/dashboard-needs-attention.light.webp)

*This example has no active checks. When there are checks, the count links to the detailed **Needs attention** section.*

## What each check means

| Check                           | What it means                                                                                                   | Available action                                                                                                                                                            |
| ------------------------------- | --------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Email platform sync failing     | RightMessage has answers, but updates aren't reaching your connected email platform.                            | **Reconnect** followed by the provider name, or **Email support**. [Check a new update after reconnecting](https://rightmessage.com/help/verify-an-integration-change).     |
| Snippet stopped                 | New visitor activity is no longer arriving.                                                                     | **Open snippet settings**. [Check installation](https://rightmessage.com/help/common-set-up-issues) and your site's actual traffic before assuming the snippet was removed. |
| Flow with no completions        | Visitors start a flow but don't reach a recorded end.                                                           | **Open flow** to inspect the path and [flow activity](https://rightmessage.com/help/flow-performance).                                                                      |
| Campaign with no goal           | A campaign has no goal RightMessage can measure.                                                                | **Add goals** opens Campaigns. [Attach a relevant goal](https://rightmessage.com/help/goals-and-conversion-tracking).                                                       |
| Widget with missing content     | The widget or an eligible flow path has nothing to show.                                                        | **Open widget**, **Review widgets**, or a numbered widget-review link. A multi-widget link filters to the affected widgets.                                                 |
| Flow not identifying contacts   | Recent runs collect anonymous answers without identifying the contact, which is needed to update their profile. | **Open flow**. Check how visitors identify themselves, as well as how they answer.                                                                                          |
| Segment groups with no visitors | Groups used by your live setup have no current matches.                                                         | **Review** opens Segments. Check the conditions and incoming traffic.                                                                                                       |

The no-completions check opens after at least 100 executions across three active days within seven days, with no completions. An existing issue can stay open at lower activity levels. A small new flow might not trigger an alert yet.

The unmatched-groups check considers groups used by your live setup that are at least 14 days old. The identification check uses recent identity-health evaluations. These checks use collected evidence rather than assessing every visitor in real time.

## Find the affected items

Urgent checks appear first, then older checks within that order. Each affected-item list starts with up to three names. **Show all N** expands it, and **Hide list** collapses it.

Opening an item helps you investigate. It doesn't fix the problem or publish a change. If your fix changes the website configuration, [test the draft](https://rightmessage.com/help/best-practices-for-testing), then [publish it](https://rightmessage.com/help/publishing-your-changes).

## Hide a check or bring it back

**Ignore** hides a stored check from the normal list, the status count, and recommendation selection. It doesn't change the affected flow, integration, campaign, or widget.

**Show ignored** reveals unresolved checks you've hidden. **Restore** returns one to the normal list. You can still reach this section if you've ignored every stored check. The dashboard's recovery row for a confirmed inactive snippet has no **Ignore** control.

**Not now** on a promoted attention recommendation also ignores the check. On an ordinary optimization idea, the same label snoozes it for seven days instead.

## When you don't see a warning

An empty section means no outstanding checks are displayed. To check a particular path, try it as a visitor and confirm that the expected data reaches your email platform.

**Needs attention** appears in the dashboard. RightMessage doesn't currently send separate urgent attention emails. A [weekly performance report](https://rightmessage.com/help/report-emails) can still include the attention count.